Privacy Policy


We’ve updated our privacy policy in line with the requirements set out by General Data Protection Regulation.



FRENCHIE LOVES FLOWERS CUSTOMER PRIVACY POLICY


Frenchie Loves Flowers is collectively referred to as "Frenchie Loves Flowers", “FLF”, "we" or "us" in this policy.



OVERVIEW


Maintaining the security of your data is a priority at Frenchie Loves Flowers, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. FLF is also dedicated to being transparent about what data we collect about you and how we use it.


This policy provides you with information about:

- how we use your data;

- what personal data we collect;

- how we ensure your privacy is maintained; and

- your legal rights relating to your personal data.


HOW WE USE YOUR DATA


General


Frenchie Loves Flowers uses your personal data:

- to provide a bespoke service for you as a client/customer

- to make tailored offers and discounts specific to you

- to return monies owed to you in deposit refunds on hired basis’

- with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;

- for market research purposes - to better understand your needs;

- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).


Marketing

and Promotional communications


FLF may use your personal data for electronic marketing purposes (with your consent) and may send you postal mail with discounts and offers.

You have the right to opt out of receiving promotional communications at any time, by:


1. emailing; [email protected]

2. sending a direct message through social media platforms;

www.facebook.com/frenchielovesflowers

www.instagram.com/frenchielovesflowers

3. text/whatsapp 07379749328

4. sending a secure message via the ‘contact’ page on this website


Sharing data with third parties


Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include other florists, venue stylists and other bridal suppliers. FLF only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls


Other third parties

Aside from our service providers, FLF will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

- governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -

- to comply with our legal obligations;

- to exercise our legal rights (for example in court cases);

- for the prevention, detection, investigation of crime or prosecution of offenders; and

- for the protection of our employees and customers.


How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. The maximum period we will normally hold any personal data is 6 years.


WHAT PERSONAL DATA DO WE COLLECT?


FLF may collect the following information about you:

- your name, age/date of birth and gender;

- your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;

- details of your wedding; including date, venue, family and friends names

- purchases and orders made by you;

- when you make a purchase or place an order with us, your payment details;

- your communication and marketing preferences;

- your interests, preferences, feedback and survey responses;

- your location;

- your correspondence and communications with FLF; and

- other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed, Instagram or public Facebook page).

- we may need to collect Names, age and gender of children where they are taking part in your bridal party.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when we meet to discuss your wedding, or you send an email direct to FLF for bridal/service enquiries. Other personal data is collected indirectly, for example via social media platforms in recommendations. We may also collect personal data from third parties who have your consent to pass your details to us; for example Venues and wedding fair suppliers, or from publicly available sources.


Our controls

FLF is committed to keeping your personal data safe and secure.

Our security measures include: -

- regular cyber security updates

- confidentiality, discretion and integrity.

- locked cabinet in a locked, alarmed building

- internal policies setting out our data security approach and training for employees.


WHAT YOU CAN DO TO HELP PROTECT YOUR DATA


-log out and close the browser when using a public computer and have sent an enquiry through our website.


YOUR RIGHTS


You have the following rights:

- the right to ask for a copy of personal data that we hold about you (the right of access);

- the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);

- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);

- the right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);

- the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and

- the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

If you wish to exercise any of the above rights, please contact us using the contact details set out in this policy.


COOKIES


Our websites may use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.


Cookies Policy

What are cookies?

Like most websites, www.frenchielovesflowers.com may use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.


Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. FLF can use cookies to monitor your browsing and purchasing behaviour.


What are cookies used for?

The main purposes for which cookies are used are: -

1. For technical purposes essential to effective operation of our websites, particularly in relation to on-line and site navigation.

2. For FLF to market to you and send targeted updates and offers.

3. To enable FLF to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.


How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: -

For Microsoft Internet Explorer:

1. Choose the menu “tools” then “Internet Options”

2. Click on the “privacy” tab

3. Select the setting the appropriate setting

For Google Chrome:

1. Choose Settings> Advanced

2. Under "Privacy and security," click “Content settings”.

3. Click “Cookies”

For Safari:

1. Choose Preferences > Privacy

2. Click on “Remove all Website Data”

For Mozilla firefox:

1. Choose the menu “tools” then “Options”

2. Click on the icon “privacy”

3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

1. Choose the menu Files”> “Preferences”

2. Privacy


What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.


THIRD PARTY SITES AND MICROSITES


FLF has partnered with certain trusted third parties to make additional products and services available to you, including:

- Venue styling equipment including dance floors, back drops, props, chairs, vase wear etc.

- Other bridal suppliers for example hair and MUA, photographers, videographers, bridal shops, cake designers, venues and transport providers.

These products and services can be accessed online through the relevant third party's sites. These websites, and others linked to from this Policy, are owned and operated by a third party and they are responsible for processing personal data in accordance with their own privacy policies.


UPDATES

This policy was last updated in May 2018.

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